Thanks for dropping by....
You know those no-NONSENSE people?
I have come across several people that term themselves ‘NO-NONSENSE’ people. The type that like to sound important and might sometimes fit the role of office bully. I’m sure you know the type and you know as well as I do that they cause more NONSENSE than the rest of us – but won’t believe it!! 
I would love to @KatiePrice wearing this! I get offers of advice: http://t.co/tz4FG0e
Buffy has nothing on the SLA Slayer: http://t.co/eR9GcgP via @AddThis
Service Level Agreement Slayer
The SLA is not all it seems to be, it is the enemy of the ‘flow’ of activities that make things happen – it is the master that drives behaviour (ambulances off-loading patients to achieve targets, Councils doing fortnightly instead of weekly collections, GPs restricting booking times to only 24hrs in advance!).
I once listened to John Seddon of Vanguard consulting at an event and he made a lot of sense on SLAs, he is one of the many SLA Slayers – are you?
P.S. Vanguard Consulting are not sponsors…yet!! Simon Pickthall?
I used to work with an Excellence in People Management programme. The Programme Director [Rob] when asked if the news was bad would always say “it’s just news” – good on you Rob!!
Tell me what you think in the comments.
