Bring me your NONSENSE
You know those no-NONSENSE people?
I have come across several people that term themselves ‘NO-NONSENSE’ people. The type that like to sound important and might sometimes fit the role of office bully. I’m sure you know the type and you know as well as I do that they cause more NONSENSE than the rest of us – but won’t believe it!! 
I would love to @KatiePrice we…
I would love to @KatiePrice wearing this! I get offers of advice: http://t.co/tz4FG0e
Buffy has nothing on the SLA S…
Buffy has nothing on the SLA Slayer: http://t.co/eR9GcgP via @AddThis
SLA Slayer
Service Level Agreement Slayer
The Service Level Agreement – we have all met it and been saved or suffered by it, mostly suffered I feel. It started life as a key mechanism in helping us all to get what we needed from the services we rely upon in our daily lives….BUT!!!
The SLA is not all it seems to be, it is the enemy of the ‘flow’ of activities that make things happen – it is the master that drives behaviour (ambulances off-loading patients to achieve targets, Councils doing fortnightly instead of weekly collections, GPs restricting booking times to only 24hrs in advance!).
I once listened to John Seddon of Vanguard consulting at an event and he made a lot of sense on SLAs, he is one of the many SLA Slayers – are you?
P.S. Vanguard Consulting are not sponsors…yet!! Simon Pickthall?
Who do you think you are?
It’s a difficult one to swallow, but lots of us will read this drawing and KNOW that it’s absolutely true of us … The good news is that IT’S NEVER TOO LATE!!!
I smell a RISK
Risk Management is one of those areas that everyone thinks they can do but no-one does well. I worked with an expert whose catchphrase was ‘monte-carlo’ – you could smell him coming!
I get offers of advice
I used to work with a guy called Mark Grist, he would often fall foul of the Boss but he was very upbeat about this. His response to a dressing down would be……
Good news, Bad news……just NEWS!
I used to work with an Excellence in People Management programme. The Programme Director [Rob] when asked if the news was bad would always say “it’s just news” – good on you Rob!!
Tell me what you think in the comments.
